Catering FAQ
Access to the service
How can I access the catering service?
You can access the catering service through the E-Badge system, by showing the temporary QR code generated by the Adisurc.eat app installed on your mobile phone or other mobile device, in order to have your meal at all catering facilities, including partner facilities, active in the Region near the teaching, scientific and service sites of the university institutions.
What are the steps to access the E-Badge system?
To access the E-Badge system you need to complete the following four steps:
<ol>
<li>Register for the Company’s online services, from the online services page of this website</li>
<li>Submit a request to the Company by filling in a short online application form in the <em>Richiesta Servizio di ristorazione</em> (Catering Service Request) section, accessible from the online services page of this website with SPID/CIE or with the credentials obtained during registration (in the case of minors or foreign nationals)</li>
<li>Download the Adisurc.EAT app from the Apple or Android stores</li>
<li>Link the app to your mobile device</li>
</ol>
Do I need SPID or CIE credentials to access the profile on the portal?
All adult applicants of Italian nationality are required to log in using SPID or CIE. Minors, or users of non-Italian nationality, can register and log in using personal credentials instead of SPID or CIE.
Where is the Adisurc.EAT app available?
The app is available on the Play Store for Android and on the Apple Store for iOS.
Can I link the app to my profile right after finishing the application in the Catering Service Request section?
After completing the application you must wait 10 minutes before you can link the app and 1 hour before you can show the QR code at the checkout.
When I try to generate the QR code to link the app, the following message appears: “Impossibile generare QR Code di associazione Utente non abilitato all’utilizzo del servizio” (Unable to generate linking QR Code, user not enabled to use the service). What should I do?
The message “<em>Impossibile generare QR Code di associazione Utente non abilitato all’utilizzo del servizio</em>” (Unable to generate linking QR Code, user not enabled to use the service) appears when the application in the Catering Service Request section has not been completed correctly.
To access the Adisurc.EAT app, can I use biometric authentication instead of the PIN?
Yes. You need to log in to the ADISURC.EAT app by entering your PIN, tap the 3 vertical dots at the top right to open the settings, enable the “<em>Autenticazione biometrica</em>” (Biometric authentication) option and follow the guided procedure in the app.
I no longer remember my PIN to access the Adisurc.EAT app. How should I proceed?
If you no longer remember your PIN to access the app, proceed as follows:
<ul>
<li>Go to the following URL: <a href=”https://tinyurl.com/adisurc-ristorazione”>https://tinyurl.com/adisurc-ristorazione</a></li>
<li>Click the “Associazione APP Accesso Mensa” (Canteen Access App Linking) button</li>
<li>Disconnect the device from the ADISURC.EAT app by clicking the “premi qui” (click here) link</li>
<li>When asked to confirm that you want to unlink the device, click the “SI” (YES) button</li>
<li>Open the ADISURC.EAT app on your device</li>
<li>Click the “Ho dimenticato il PIN” (I forgot my PIN) button</li>
<li>On the next screen, click the “Forza dissociazione” (Force unlinking) button</li>
<li>Repeat the procedure to link the app</li>
</ul>
Who can access the catering service?
The service can be used by:
<ul>
<li>students enrolled in bachelor’s, master’s, specialisation and doctoral programmes;</li>
<li>those enrolled in and attending curricular and extracurricular internships;</li>
<li>students of foreign universities present at the university institutions based in the Region as part of mobility, exchange and research programmes;</li>
<li>students enrolled in degree programmes offered by university institutions of other Regions, temporarily present at the university institutions for study or research reasons;</li>
<li>graduates enrolled in first- and second-level master’s programmes, advanced training courses, and training and higher education courses;</li>
<li>holders of scholarships and research grants, and collaborators on research projects;</li>
<li>recipients of training and orientation internships promoted by the university institutions based in the Region;</li>
<li>students enrolled in single courses of the university institutions based in the Region;</li>
<li>scholarship holders of the university institutions based in the Region and of public research bodies;</li>
<li>employees of the Company and of the university institutions based in the Region;</li>
<li>parties with an agreement with the Company.</li>
</ul>
How the service works
What types of meals are provided?
The types of meals are as follows:
<ol>
<li>full meal: 1 first course, 1 second course, 1 side dish, 1 fruit (or 1 yogurt or 1 dessert), bread and drink;</li>
<li>Reduced meal A: 1 first course, 1 side dish, 1 fruit (or 1 yogurt or 1 dessert), bread, drink;</li>
<li>Reduced meal B: 1 second course, 1 side dish, 1 fruit (or 1 yogurt or 1 dessert), bread, drink;</li>
</ol>
In addition to full or reduced meals, other types of alternative meals may be offered, including takeaway (e.g. pizza, sandwiches, soups, etc.)
How many meals am I entitled to per day?
Only students who are eligible in the competition and are scholarship beneficiaries staying in the University Residences are entitled to have two meals a day (lunch and dinner). Everyone else is entitled to one meal only, at the lunch shift.
Where can I have my meals?
For students attending courses at the University of Salerno, two canteens are active:
<ul>
<li>Canteen on the Fisciano Campus</li>
<li>Canteen on the Baronissi Campus</li>
</ul>
Students staying in the Parthenope and L’Orientale Residences can use the catering service in the canteen inside the Parthenope Residence.
It is also possible to use the catering service at the replacement catering outlets (esercizi sostitutivi di mensa), near the university teaching sites throughout the Campania region, the list of which is available on the website.
Which replacement catering outlets can I use to access the catering service?
The list of replacement catering outlets where you can access the catering service is published in the Catering (Ristorazione) section of the Company’s institutional website, at the following <a href=”https://www.adisurcampania.it/sites/default/files/2026-06/Elenco%20Esercizi%20commerciali%20sostitutivi%20di%20mensa%20-%20anno%20accademico%202025_2026%20-%201%20giugno%202026_0.pdf”>link</a>
What are the meal times?
Lunch: from 12:00 to 15:00
Dinner: from 19:00 to 21:00
Fees and payment
What are the access fees for the catering service?
You can consult the catering service access fee schedule <a href=”https://www.adisurcampania.it/sites/default/files/2025-11/Tariffario%20accesso%20servizio%20ristorazione.pdf”>here</a>
What is the electronic wallet?
It is your virtual money credit, to be used to pay for meals at the Fisciano and Baronissi canteens and at the canteen inside the Parthenope Residence.
You can top up the wallet by inserting cash or by paying with a POS card, using the automatic cash machines located inside the canteens.